eTicket is an electronic (open source) support ticket system based on osTicket, that can receive tickets via email (pop3 or pipe) and a web-based form, as well as manage them using a web interface, with many new features and bug fixes. It makes an ideal helpdesk solution for any web site.
Please make sure you have read the readme file before you continue.
NOTICE: Always make backup your files AND database first!
If you ARE upgrading, (backup: your attachements and settings files FIRST), remove all files and folders, upload the new ones, and finally restore any files you backed up.
Then, you MUST follow the upgrade to update the database.
NOTICE: Themes have changed drastically in version 1.7.0. You should inspect the /theme/eticket/ directory and make sure your theme is compliant with the new standard. This installer will default your installation to the default theme to prevent any errors.
NOTICE: If you have a custom theme you must add the following line in the footer section!
<?php show_copy(); ?>
eTicket can be both installed from fresh or upgraded from previous versions of osTicket or eTicket. The installer will handle both. Go to the installer.
If you wish to do a clean install, please ensure you drop all your tables before running the installer.
NOTICE: Always make backup your files AND database first!